单选题One of your customers wishes to use the NAS to perform DHCP functions and does not currently have a Layer 3 gateway in its production network. Which gateway mode is appropriate for this customer?（）A Virtual GatewayB Real-IP GatewayC NAT GatewayD IP-IP Gateway

考题 Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.21. Whom do angry customers tend to aim their dissatisfaction and complaints at?A. Staff members.B. Company managers.C. Those who accompany them.22. When a customer shouts rudely at you, you should().A. arg1e back and protect yourselfB. keep quiet and leave the customer aloneC. keep calm and listen carefully to the customer23. The underlined sentence “Use your ears more than your mouth” means().A. Your mouth is not more important for you than your ears.B. You should listen more than you speak.C. You should talk more than you listen.24. When dealing with an angry customer, which is NOT the right attitude?A. Be concerned.B. Be patient.C. Be amused.25. Which of the following statements is true according to the passage?A. When the customers complain, you neednt listen carefully.B. You neednt say sorry to those angry customers.C. You should relax yourself and try to understand the angry customers.

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考题 I'm sorry, your car must be out of use at the moment for one month(翻译)

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考题 Your mobile device runs the latest version of the Microsoft Windows Mobile operating system.Your mobile device supports the use of Bluetooth and Infrared (IR) for data synchronization. You need to configure data synchronization on your computer to only use Bluetooth.Which three actions should you perform?（）A.AB.BC.CD.DE.EF.F

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考题 One of your customers wishes to use the NAS to perform DHCP functions and does not currently have a Layer 3 gateway in its production network. Which gateway mode is appropriate for this customer?() A.Virtual GatewayB.Real-IP GatewayC.NAT GatewayD.IP-IP Gateway

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考题 How should you signal the crane operator to move slowly ________．A.Use one hand to give any motion signal，and place the other hand motionless in front of the hand giving the motion signaB.Extend arm with the thumb pointing up，and flex the fingers in and out for as long as the load movement is desiredC.First tap your elbow with one hand and then proceed to use regular signalsD.First tap the top of your head with your fist and then proceed to use regular signals

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考题 Directions:Suppose one of your intimates got a promotion,write an email to express your congratulations.You should write about 100 words on the ANSWER SHEET.Do not use your own name.Use"Li Ming"Lnstead.Do not write your address.

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考题 Directions:Suppose your graduation thesis is awarded as an excellent one,write an email to your thesis supervisor to express your appreciation.You should write about 100 words on the ANSWER SHEET.Do not use your own name.Use"Li Ming"instead.Do not write your address.

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考题资料：Early Experiences If you've communicated a positive initial impression and customers decide to explore your product, can they discover the features and functions that help get them up to speed? Does your interface provide clear, streamlined paths free of unnecessary instructions, distracting visual elements, or unneeded features or functionality? Finally, how well does your product help customers get the benefits they want, or even lead them to benefits they were unaware of? Testing helps determine if customers find the terminology clear and jargon-free; whether the page and content is organized logically from their perspective; if processes-such as registration, checkout or upgrading-are efficient and easy to use; and if it's clear how to cancel a process or navigate to a specific function or location. Maturity Over time, discovering shortcuts and advanced functionality will help mature customers do their jobs more quickly. You'll want to test how these options are communicated and ensure that they address the needs of these customers without impacting the experience of other customers. Unless you test with actual users, your product team won't get a true perspective about what your product is like to use by the people who matter most the users themselves. This may seem obvious, but in many organizations, approximate customers-such as salespeople-are sometimes used to review products. After all, they have a lot of customer contact. But salespeople don't have the same motivations or context as customers. At best, this approach is risky. When you test with real users, usability tests ensure that all product stakeholders get a realistic, honest view of your product's effectiveness. If you have never watched a customer use your product, you might be in for a surprise. "Obvious" product assumptions may be challenged, or you might find that customers think differently about what value means to them. Whatever you discover, you'll unearth information to develop products that are more likely to be ones that your customers value. What does approximate customers mean?A.The nearest customers B.The virtual customers C.People that pretend to be customers D.The VIPs

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考题资料：Early Experiences If you've communicated a positive initial impression and customers decide to explore your product, can they discover the features and functions that help get them up to speed? Does your interface provide clear, streamlined paths free of unnecessary instructions, distracting visual elements, or unneeded features or functionality? Finally, how well does your product help customers get the benefits they want, or even lead them to benefits they were unaware of? Testing helps determine if customers find the terminology clear and jargon-free; whether the page and content is organized logically from their perspective; if processes-such as registration, checkout or upgrading-are efficient and easy to use; and if it's clear how to cancel a process or navigate to a specific function or location. Maturity Over time, discovering shortcuts and advanced functionality will help mature customers do their jobs more quickly. You'll want to test how these options are communicated and ensure that they address the needs of these customers without impacting the experience of other customers. Unless you test with actual users, your product team won't get a true perspective about what your product is like to use by the people who matter most the users themselves. This may seem obvious, but in many organizations, approximate customers-such as salespeople-are sometimes used to review products. After all, they have a lot of customer contact. But salespeople don't have the same motivations or context as customers. At best, this approach is risky. When you test with real users, usability tests ensure that all product stakeholders get a realistic, honest view of your product's effectiveness. If you have never watched a customer use your product, you might be in for a surprise. "Obvious" product assumptions may be challenged, or you might find that customers think differently about what value means to them. Whatever you discover, you'll unearth information to develop products that are more likely to be ones that your customers value. What is the main idea of this excerpt?A.You need to get rid of all unneeded features or functionality. B.You need to tailor to the need to mature users. C.Your own assumptions are relevant. D.You need actual users to test your products.

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考题资料：Early Experiences If you've communicated a positive initial impression and customers decide to explore your product, can they discover the features and functions that help get them up to speed? Does your interface provide clear, streamlined paths free of unnecessary instructions, distracting visual elements, or unneeded features or functionality? Finally, how well does your product help customers get the benefits they want, or even lead them to benefits they were unaware of? Testing helps determine if customers find the terminology clear and jargon-free; whether the page and content is organized logically from their perspective; if processes-such as registration, checkout or upgrading-are efficient and easy to use; and if it's clear how to cancel a process or navigate to a specific function or location. Maturity Over time, discovering shortcuts and advanced functionality will help mature customers do their jobs more quickly. You'll want to test how these options are communicated and ensure that they address the needs of these customers without impacting the experience of other customers. Unless you test with actual users, your product team won't get a true perspective about what your product is like to use by the people who matter most the users themselves. This may seem obvious, but in many organizations, approximate customers-such as salespeople-are sometimes used to review products. After all, they have a lot of customer contact. But salespeople don't have the same motivations or context as customers. At best, this approach is risky. When you test with real users, usability tests ensure that all product stakeholders get a realistic, honest view of your product's effectiveness. If you have never watched a customer use your product, you might be in for a surprise. "Obvious" product assumptions may be challenged, or you might find that customers think differently about what value means to them. Whatever you discover, you'll unearth information to develop products that are more likely to be ones that your customers value. Which of the following is true?A.You should separate new and mature customers in testing your products. B.Approximate customers are equally valuable as real users. C.Salespeople have a lot of customer contact, so they have the same motivations as customers D.Usability test aims to please the customers

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考题资料：Early Experiences If you've communicated a positive initial impression and customers decide to explore your product, can they discover the features and functions that help get them up to speed? Does your interface provide clear, streamlined paths free of unnecessary instructions, distracting visual elements, or unneeded features or functionality? Finally, how well does your product help customers get the benefits they want, or even lead them to benefits they were unaware of? Testing helps determine if customers find the terminology clear and jargon-free; whether the page and content is organized logically from their perspective; if processes-such as registration, checkout or upgrading-are efficient and easy to use; and if it's clear how to cancel a process or navigate to a specific function or location. Maturity Over time, discovering shortcuts and advanced functionality will help mature customers do their jobs more quickly. You'll want to test how these options are communicated and ensure that they address the needs of these customers without impacting the experience of other customers. Unless you test with actual users, your product team won't get a true perspective about what your product is like to use by the people who matter most the users themselves. This may seem obvious, but in many organizations, approximate customers-such as salespeople-are sometimes used to review products. After all, they have a lot of customer contact. But salespeople don't have the same motivations or context as customers. At best, this approach is risky. When you test with real users, usability tests ensure that all product stakeholders get a realistic, honest view of your product's effectiveness. If you have never watched a customer use your product, you might be in for a surprise. "Obvious" product assumptions may be challenged, or you might find that customers think differently about what value means to them. Whatever you discover, you'll unearth information to develop products that are more likely to be ones that your customers value. Testing has many benefits. Which of the followings is NOT one of them?A.To determine whether the product is user-friendly. B.To see if the process is simple enough for users to understand. C.To learn about users' perspective. D.To cancel a process or navigate to a specific function or location.

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考题 One of your customers wishes to use the NAS to perform DHCP functions and does not currently have a Layer 3 gateway in its production network. Which gateway mode is appropriate for this customer?（）A、Virtual GatewayB、Real-IP GatewayC、NAT GatewayD、IP-IP Gateway

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考题 You are the desktop administrator for one of your company's branch offices. The network in your branch office contains 100 Windows XP Professional computers. The computers are configured with the Compatws.inf security template. One of the network administrators in the company's main office creates a new security template named CompanySec.inf. The new template is designed to be applied to each of the company's Windows XP Professional computers. The users in your branch office have different security requirements from the users in the main office. You need to find out whether the new security template will violate the security requirements of the users in the branch office. What should you do?（）A、Run the Secedit.exe command in validation mode and specify the new security template.B、Run the Secedit.exe command in configuration mode and specify the new security template. C、Use the Security Configuration and Analysis console to import both templates into a security database, and then perform an Analyze operation. D、Use the Security Configuration and Analysis console to import both templates into a security database, and then perform a Configure operation.

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考题 The ERX Edge Router in your Bridged 1483 network has multiple external DHCP servers configured.During discovery, which algorithm does the router use to decide which DHCP server to send packets to?（）A、direct modeB、round robinC、weighted round robinD、No algorithm is used.

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考题 A data file become corrupted in your database due to bad sectors on the disk. Because of corruption， you lost all the important tables in that data file. Which method would you use for recovery？（）A、 Flash back all the tables in the data file， one by one.B、 Restore the data file to a new location and perform a media recovery.C、 Flash back the database， there is no need to restore the data file.D、 Restore the data file from the most recent backup and flash the database.

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考题 Your network consists of a single Active Directory site that includes two network segments. Thenetwork segments connect by using a router that is RFC 1542 compliant. You plan to use Windows Deployment Services （WDS） to deploy Windows Server 2008 R2 servers. All new servers support Pre-Boot Execution Environment （PXE）. You need to design a deployment strategy to meet the following requirements： èSupport Windows Server？2008 R2 èDeploy the servers by using WDS in both network segments èMinimize the number of servers used to support WDS What should you include in your design？（） A、Deploy one server. Install WDS and DHCP on the server. Configure the IP Helper tables on therouterbetween the network segments.B、Deploy two servers. Install WDS and DHCP on both servers. Place one server on each of the network segments. Configure both servers to support DHCP option 60.C、Deploy two servers. Install WDS and DHCP on both servers. Place one server on each of the network segments. Configure both servers to support DHCP option 252.D、Deploy two servers. Install WDS and DHCP on one server. Install DHCP on the other server. Place one server on each of the network segments. Configure both servers to support DHCP option60.

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考题 You need to design a security strategy for the DHCP servers in the Seattle office. Which two actions should you perform？（）A、Disable all unnecessary services on each DHCP serverB、Modify the discretionary access control lists （DACLs） in Active Directory so that only members of the Enterprise Admins security group can authorize additional DHCP serversC、Use an IPSec policy that allows only the packets necessary for DHCP and domain membership for each DHCP serverD、Install a digital certificate for SSL on each DHCP server

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考题 You are a network administrator for your company. The network consists of a single Active Directory domain. All domain controllers and member servers run Windows Server 2003， Enterprise Edition. All client computers run Windows XP Professional. The company has one main office and one branch office. The two offices are connected by a T1 WAN connection. There is a hardware router at each end of the connection. The main office contains 10，000 client computers， and the branch office contains 5，000 client computers. You need to use DHCP to provide IP addresses to the Windows XP Professional computers in both offices. You need to minimize network configuration traffic on the WAN connection. Your solution needs to prevent any component involved in the DHCP architecture from becoming a single point of failure. What should you do？（）A、 At the main office， configure two Windows Server 2003 computers as a DHCP server cluster. Configure the branch office router as a DHCP relay agent.B、 At the main office， configure two Windows Server 2003 computers as a DHCP server cluster. At the branch office， configure a Windows Server 2003 computer as a DHCP relay agent.C、 At the main office， configure two Windows Server 2003 computers as a DHCP server cluster. At the branch office， configure two Windows Server 2003 computers as a DHCP server cluster.D、 At the main office， configure two Windows Server 2003 computers as DHCP servers. Configure one DHCP server to handle 80 percent of the IP address scope and the other DHCP server to handle 20 percent. Configure the branch office router as a DHCP relay agent.

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考题单选题How should you signal the crane operator to move slowly（）.A Use one hand to give any motion signal，and place the other hand motionless in front of the hand giving the motion signaB Extend arm with the thumb pointing up，and flex the fingers in and out for as long as the load movement is desiredC First tap your elbow with one hand and then proceed to use regular signalsD First tap the top of your head with your fist and then proceed to use regular signals

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考题单选题How should you signal the crane operator to use the main hoist?（）.A Use one hand to give any miotion signal , and place the other hand motionless in front of the hand giving the motion signalB Extend arm with the thumb pointing up , and flex the fingers in and out for as long as the load movement is desiredC First tap your elbow with one hand , and then proceed to use regular signalsD First tap the top of your head with your first , and then proceed to use regular signals

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考题多选题Your mobile device runs the latest version of the Microsoft Windows Mobile operating system. Your mobile device supports the use of Bluetooth and Infrared （IR） for data synchronization. You need to configure data synchronization on your computer to only use Bluetooth. Which three actions should you perform？（）AClear the Allow USB connections check box.BSelect the Allow USB connections check box.CSelect the Bluetooth option from the drop down list.DClear the Allow connections to one of the following check box.ESelect the Allow connections to one of the following check box.FInstall the latest version of Microsoft ActiveSync on the computer and perform an initial sync.

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考题多选题You are designing a strategy to assign the IP addresses to meet the business and technical requirement. Which two actions should you perform?（）AInstall and Configure one DHCP server in Atlanta and one DHCP server in each branch office.BInstall and Configure two DHCP servers in Atlanta and two DHCP servers in each branch office.CCreate one scope on each DHCP server. Specify one DHCP server to always update DNS records. Configure the scope to assign half of the IP addresses available to each office.DCreate two scopes on each DHCP server. Specify one DHCP server to update DNS records only for client computers that request it. Specify a second DHCP server to never update DNS records.

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考题多选题You are an administrator of a small business network. You have one dial-up account at an ISP and want all computers on your network connect to the Internet. What should you do？（）AEnable Internet Connection SharingBEnable on-demand dialingCEnable sharing a modem on one computer on the networkDConfigure a DHCP ServerEDisable Internet Connection SharingFConfigure all the other computers to be DHCP enabled.

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考题单选题One of your customers has deployed a Layer 3 gateway in the untrusted network. Which gateway mode is appropriate for this customer?（）A Virtual GatewayB Real-IP GatewayC NAT GatewayD Central Gateway

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考题单选题One of your customers wishes to use the NAS to perform DHCP functions and does not currently have a Layer 3 gateway in its production network. Which gateway mode is appropriate for this customer？（）A Virtual GatewayB Real-IP GatewayC NAT GatewayD IP-IP Gateway

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考题多选题Your company Web site includes a page that customers use to send feedback about the company and its products. You use a SQL Server 2005 database to store the comments in the Comments column of a table named Feedback. You need to implement full-text searching so that you can run reports on the comments. Which two actions should you perform? （）ACreate a nonclustered index on the Comments column.BExecute the USE Master Transact-SQL statement.CCreate a full-text catalog.DCreate a full-text index on the Comments column.

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考题单选题You are responsible for maintaining a SQL Server 2005 database. Business analysts in the company routinely use a view named v CustomerSales to join the Customers and Sales tables in the database. They use the view to aggregate total sales by customer by month. You need to increase the performance of the view. What should you do？（）A Update the view to use an outer join between the Customers and Sales tables.B Create a clustered index on the v CustomerSales view.C Create two separate views that do not contain any joinsone view named Customers for the Customers table and another one named v Sales for the Sales table.D Create a stored procedure for the business analysts that uses the v CustomerSales view.

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考题单选题The ERX Edge Router in your Bridged 1483 network has multiple external DHCP servers configured.During discovery, which algorithm does the router use to decide which DHCP server to send packets to?（）A direct modeB round robinC weighted round robinD No algorithm is used.

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