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Practice 7 A: What is important when...? Maintaining customer interest in a company’s products ●Quality goods ● Excellent after-sales service ●Feedback B: What is important when...? Considering transport management ●Timing ●Cost
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Eaton’s List was important to people on farms because it was a convenient way of getting _____.A. good-quality goods at reasonable pricesB. goods at unreasonable pricesC. good-quality goods at unreasonable pricesD. poor-quality goods at reasonable prices
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Directions:The following isan introduction of a company.After reading it, you should give brief answers to the five questions ( No.56 to No. 60) that follow. The answers（in not more than 3 words）should be written after the corresponding numbers on the Answer Sheet.Ditis Hong Kong Ltd is a manufacturer of security products and peripheral equipment, knowledge-based company. All of our managers has high technical education and fluently spoken English, Chinese, Japanese and Russian. We major in professional digital security products. Our products with advanced technology, stable performance, cost-effective, stylish design, excellent quality, has won the trust of customers and a wide range of popular.Being a professional manufacturer of security products, we value Innovation, Dedication and Superiority, and satisfy our customers by adding new designs and features to our products according to customers needs.Our service knowledge is second to none. We really appreciate your business and hope to deal with you again.We sincerely welcome customers to visit and give us your advice.41．What kind of company is Ditis Hong Kong Ltd?Ditis Hong Kong Ltd is a manufacturer of ________ and peripheral equipment, knowledge-based company.42. What’s the educational background of the managers in Ditis Hong Kong Ltd?All of our managers has ________________.43. What’s the major products of the company?They major in ______________ products.44. How can the company satisfy its customers?It satisfies its customers by adding ____________to our products according to customers needs45. How about the service and knowledge of the company?Our service knowledge is ___________.
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A brand new network application is required for the Acme Company, and they are considering the use of a connectionless service. What are the characteristics of a connectionless service?()
A. It uses a Reliable transport mechanism.B. It uses a Non-reliable transport mechanismC. It is less bandwidth-intensive than connection oriented servicesD. it uses handshaking
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The top management of a company will review the organization management review will include consideration of:( a ) customer feedback on quality( b ) processes performance and product conformityThe purpose of management review is ( ).A.Control of customers
B.Control of measurements
C.Control of qualities
D.Control of opportunities
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A brand new network application is required for the Acme Company, and they are considering the use of a connectionless service. What are the characteristics of a connectionless service?（）A、It uses a Reliable transport mechanism.B、It uses a Non-reliable transport mechanismC、It is less bandwidth-intensive than connection oriented servicesD、it uses handshaking
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What is the most important marker-related factor to the transport cost?（）A、Location of marketB、Government regulationC、CompetitionD、Seasonality of products flow
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What is the most important product-related factor to the transport cost?（）A、LinkagesB、DistanceC、EquipmentD、Time
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问答题Practice 1 ‘Mini presentation’—about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT WHEN MOTIVATING STAFF? ● FINANCIAL BENEFITS ● CAREER DEVELOPMENT OPPORTUNITIES ●... B WHAT IS IMPORTANT WHEN SATISFYING CUSTOMERS? ● A GOOD AFTER-SALES TEAM ● MORE CUMMUNICATION WITH CUSTOMERS ●... C WHAT IS IMPORTANT WHEN PREPARING FOR A JOB INTERVIEW? ● STUDYING THE JOB ADVERTISEMENT ● STUDYING THE COMPANY ●...
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问答题Practice 3 A: What is important when...? Choosing a computer skills course ●Topics ●Size of group ●Qualification offered B: What is important when...? Choosing a business club to join in ●Entertainment Facilities ●Type of Events ●Cost
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问答题Practice 2 ‘Mini presentation’—about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT WHEN…? NEGOTIATING ● COMPROMISE ● DISPUTE ●... B WHAT IS IMPORTANT WHEN…? EMPLOYING TECHNICAL WRITERS ● BEING ABLE TO WRITE WELL ● MEETING TIGHT DEADLINES ●... C WHAT IS IMPORTANT WHEN…? MANAGING A COMPANY ● COMMUNICATION ● EXECLLENT MANAGER ●...
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问答题Practice 3 “Mini presentations”—about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A: WHAT IS IMPORTANT WHEN...? Selecting staff for overseas training: ● Work experience ● Command of the language of the target country ●... B: WHAT IS IMPORTANT WHEN...? Conducting a market analysis: ● Targeted customers/clients ● Comparison with major competitors ●… C: WHAT IS IMPORTANT WHEN...? Aiming to improve customer service: ● Finding out customer needs ● Dealing with complaints efficiently ●…
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问答题Practice 7 ● You are supposed to write a letter of compliant about the quality of the product when you found the product and after-sales service you bought recently which fell far below the standard you expect. ● It is necessary to include the information below in the proposed letter: ● Why are you writing the letter of compliant? ● Why are you dissatisfied with the newly purchased product? ● Giving description of the malfunctioned product you bought recently. ● Explaining the fact that the after-sales service is very poor. ● What do you ask the supplier to do? ● Write 200~250 words on your Answer Sheet.
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问答题Practice 3 (The candidate chooses one topic and speaks about it for one minute.) A Customer Relations: how to maintain customer interest in a company’s products B Transport Management: the importance to a business of an efficient public transport system C Market Research: the importance of doing market research before launching a new product.
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单选题The most important function of the new software is toA
maintain the quality of customer service.B
expand the customer network worldwide.C
inform patients about better quality medicines.
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问答题Practice 7 Task Sheet: A: WHAT IS IMPORTANT WHEN...? Aiming to improve career prospects ● Reading business articles ● Learning a foreign language ●…______ B: WHAT IS IMPORTANT WHE...? Deciding how to transport goods ● Destination ● Speed______ ●… C: WHAT IS IMPORTANT WHEN...? Purchasing new machinery ● Level of automation ● Maintenance requirements ●…
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问答题Practice 4 A: What is important when...? Choosing a conference center ●Facilities ●Accommodations ●Location B: What is important when...? Selecting an employee ●Qualification ●Personality ● Creativity
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问答题Practice 7 A: What is important when...? Maintaining customer interest in a company’s products ●Quality goods ● Excellent after-sales service ●Feedback B: What is important when...? Considering transport management ●Timing ●Cost
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问答题Practice 6 A: What is important when...? Keeping excellent staff ● Attractive salary ● Comfortable company culture ●Opportunities to improve B: What is important when...? Selling a new product ●Discount ●Quality ● Advertising
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问答题Practice 6 Task Sheet: A: WHAT IS IMPORTANT WHEN...? Planning a presentation ● Audience ● Equipment needed ●… B: WHAT IS IMPORTANT WHEN...? Selecting an interpreter for a meeting with foreign clients ● Experience ● Reliability · ●… C: WHAT IS IMPORTANT WHEN...? Introducing a new product range onto the market ● Timing ● Advance publicity ●…
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问答题Practice 2 ● You recently attended an exhibition and saw some equipment you think your company should buy. ● Write an email to your company’s Purchasing Manager: ● saying what the equipment is ● suggesting how the equipment could benefit the company ● explaining why it is important to place an order soon. ● Write 40 - 50 words.
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问答题Practice 2 A: What is important when...? Choosing a business-training course ●Fees ●Size of group ●Subjects covered B: What is important when...? Choosing a magazine to buy regularly ●Contents ●Cost ●Printing quality
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单选题What lesson can be best learned from the stories of Chinese restaurant and the European car manufacturer?A
To retain customers, service should be improved.B
Good quality of product is the most important.C
Customer needs should be the primary concern.D
Good service and quality can make customers satisfied.
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问答题Practice 5 For two or three candidates I’m going to describe a situation. The retail company you work for is planning to improve its website. Talk together about some of the things that are important for the improvement of the website and decide which 3 you think are most important. * three minutes for groups of three candidates Prompt material ●Contents ●Design ●Computer system ●Personal firewall Follow-up questions: (1) Do you think a company’s website is important? (2) Do you often surf the internet to get some useful information? (3)What are the advantages for a company to have a website?
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问答题题目要求: In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the two below and then talk for about one minute. You have one minute to prepare your ideas.Practice 1 A: What is important when...? Attending an interview ●Punctuality ●Manner ●Appearance B: What is important when...? Working in a team ●Having a team leader ●Deciding people’s responsibilities ●Sharing information
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问答题Practice 4 ‘Mini presentation’—about 6 mimes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT WHEN…? Analysing project feasibility ● Market research ● Implementation of the project ●… B WHAT IS IMPORTANT WHEN…? Dealing with cost control ● Monitor asset usage ● Improve productivity ●… C WHAT IS IMPORTANT WHEN…? Promoting a new product ● Distribution channel ● Perfect timing of launching ●...
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问答题Practice 5 A: What is important when...? Choosing offices to rent ●Location ●Cost ●Facilities B: What is important when...? Choosing packaging for a new product ●Design of packaging ●Materials used ●Cost of packaging
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多选题A brand new network application is required for the Acme Company, and they are considering the use of a connectionless service. What are the characteristics of a connectionless service?（）AIt uses a Reliable transport mechanism.BIt uses a Non-reliable transport mechanismCIt is less bandwidth-intensive than connection oriented servicesDit uses handshaking
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