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A customer is running system management software on one of their Windows xSeries servers， and the software seems to slow down their database application over time. The customer is running IBM Director in their environment. Which IBM Director tool can they utilize to guarantee processor time for the different applications and optimize the server performance？（）
- A、Software Rejuvenation
- B、Capacity Manager
- C、Capacity Workload Manager
- D、Aurema Application Workload Manager
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更多 “A customer is running system management software on one of their Windows xSeries servers， and the software seems to slow down their database application over time. The customer is running IBM Director in their environment. Which IBM Director tool can they utilize to guarantee processor time for the different applications and optimize the server performance？（）A、Software RejuvenationB、Capacity ManagerC、Capacity Workload ManagerD、Aurema Application Workload Manager” 相关考题
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The most important customer a technician has is:()
A. the customer standing right in front of them.B. the customer who owes the company the most money.C. the customer calling on the phone.D. the customer they have an appointment with in an hour.
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阅读以下说明和 Java程序，填补代码中的空缺，将解答填入答题纸的对应栏内。 【说明】 以下Java代码实现一个简单客户关系管理系统（CRM）中通过工厂（CustomerFactory ）对象来创建客户（Customer）对象的功能。客户分为创建成功的客户（RealCustomer）和空客户 （NullCustomer）。空客户对象是当不满足特定条件时创建或获取的对象。类间关系如图 5-1 所示。图5-1 类图【Java代码】 Abstract class Customer﹛ Protected String name; （ 1 ）boolean isNil(); （ 2 ）String getName(); ﹜ Class RealCustomer （ 3 ）Customer{ Public RealCustomer(String name){ this.name=name; } Public String getName(){ return name ; } Public boolean is Nil() { return false; } ﹜ Class NullCustomer（ 4 ）Customer﹛ Public String getName()﹛ return Not Available in Customer Database; ﹜ Public boolean isNil() ﹛ return true; ﹜ ﹜ class Customerfactory { public String[] names = {Rob，Joe，Julie}; public Customer getCustomer(String name) { for (int i = 0; i names.length;i++) { if (names[i].（ 5 ）)﹛ return new RealCustomer(name); ﹜ ﹜ return （ 6 ）; ﹜ ﹜ Public class CrM﹛ Public viod get Customer()﹛ Customerfactory（ 7 ）; Customer customer1-cf.getCustomer(Rob); Customer customer2=cf.getCustomer(Bob); Customer customer3= cf.getCustomer(Julie); Customer customer4= cf.getCustomer(Laura); System.out.println(customers) System.out.println(customer1.getName()); System.out.println(customer2getName()); System.out.println(customer3.getName()); System.out.println(customer4.getName()); ﹜ Public static viod main (String[]arge)﹛ CRM crm =new CRM(); Crm.getCustomer(); ﹜ ﹜ /*程序输出为： Customers rob Not Available in Customer Database Julie Not Available in Customer Database */
考题
CRM的最常用的意思是( )。
A.Customer Relationship Management ServicesB.Customer Request ManagementC.Customer Relationship ManagerD.Co-operation Relationship Management
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当需要删除某个序列seq_customer_id,可以使用如下()方式。
A.DROP SEQ_CUSTOMER_IDB.DELETE SEQUENCE SEQ_CUSTOMER_IDC.DROP SEQUENCE SEQ_CUSTOMER_IDD.DELETE SEQ_CUSTOMER_ID
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下面的XML片断中结构完整的是（）。A、＜customer name=”＜xml＞.con”＞＜address＞123 MainStreet＞＜/address＞＜/customer＞B、＜customer＞＜name＞Joe’s XML Works＜/name＞＜address＞New York＜/costomer＞C、＜ customer type=extemal＞＜name＞Partners Unlimited＜/name＞＜/customer＞D、＜customer name=”John Doe”＞＜address＞123 Main Street＜/address＞ ＜zip code=”01837”/＞＜/customer＞
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The most important customer a technician has is:（）A、the customer standing right in front of them.B、the customer who owes the company the most money.C、the customer calling on the phone.D、the customer they have an appointment with in an hour.
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A customer has ordered a rack， a p650， two p630s， and two p615s. During a conversation on installation planning， the pSeries technical specialist recognizes that the customer expects the rack to arrive as one unit. However， the specialist knows that the p650 will be racked， but the other systems will arrive separately. In fact， the other systems are CSU （Customer Set Up）. Why should the specialist immediately inform the customer that additional racking is the customer’s responsibility？（）A、Because additional systems would require more power receptaclesB、Because the customer may need to do additional facilities planningC、Because the customer needs additional funding to cover the servicesD、Because postponing the eventual discussion will likely lead to customer dissatisfaction
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The customer has recently installed a pSeries p5-570 with EMC attached disk storage. After installation， the customer complained that the disk access appeared to be too slow. How should the pSeries technical specialist best assist the customer？（）A、Recommend the customer call EMC.B、Recommend the customer call IBM hardware support.C、Recommend the customer contact SupportLine.D、Recommend the customer re-creates the volume groups.
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Which VPN router does not contain customer routing knowledge?（）A、Provider Core (P)B、Provider Edge (PE)C、Customer Edge (CE)D、Customer Boundary (CB)
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（）is software about the relation between the customer and the supplier in marketing.A、Customer Relationship ManagementB、Customer serviceC、Sales planningD、Distribution channel
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（）is software about the relation between the customer the customer and the supplier in marketingA、Customer Relationship Management (CRM)B、Customer serviceC、Sales planningD、Distribution channel
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A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
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Which of the following WebSphere Commerce user roles can create new customer care queues？（）A、Account RepresentativeB、Customer Service RepresentativeC、Logistics ManagerD、Customer Service Supervisor
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Which of the following environments is most closely addressed by the N series N3600?（）A、a customer that requires block level storage B、a customer that requires CIFS and AIX NFS environments C、a customer that requires good scalability and performance D、a customer that needs to consolidate multiple storage controllers under a single interface
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A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）A、The customer used their IBM Customer NumberB、The customer has activated their base warrantyC、The customer purchased Remote Technical Support ServicepacD、The customer escalated the issue to the Duty Manager
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Which of the following customer environments is addressed by IBM System Storage N series gateways?（）A、 a customer with CIFS, NFS and GPFS requirements B、 a customer wanting to natively implement Easy Tier C、 a customer who has large block sequential write requirements D、 a customer who needs to consolidate multiple storage controllers under one managementinterface
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A Sales Specialist receives an email from a customer， requesting information on IBM’s best Server Consolidation solution. How should the Sales Specialist proceed？ （）A、Send the customer information on VMwareB、Send the customer information on IBM BladeCenter C、Call the customer to ask why they are consolidatingD、Send the customer information on IBM System P
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当需要删除某个序列seq_customer_id，可以使用如下（）方式。A、DROP SEQ_CUSTOMER_IDB、DELETE SEQUENCE SEQ_CUSTOMER_IDC、DROP SEQUENCE SEQ_CUSTOMER_IDD、DELETE SEQ_CUSTOMER_ID
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You need to design an access control strategy for the Contact Info and the Order History folders. What should you do？（）A、Create a domain local group named Customer Relations in the northwindtraders.com domain. Add the Sales group and the Sales Managers groups to the Customer Relations group. Add the Customer Relationships group to the Customer Information folder. Assign the appropriate permissions. Add the accounts for the sales department users in Boston to the Boston Customer Relationship group. Add the Boston Customer Relationships group to the Customer Relations group. Disable inheritance on the Payment folderB、Create a domain local group named Customer Relations in the boston.northwindtraders.com domain. Add the Customer Relations group to the Customer Information folder. Assign the appropriate permissions. Add the Boston Customer Relations group to the Customer Relations group. Disable permission inheritance on the Payment folderC、Create a domain local group named Customer Relations in the boston.northwindtraders.com domain. Add the Customer Relations group to the Order History folder. Assign the appropriate permissions. Add the Boston Customer Relations group to the Customer Relations group. Disable permission inheritance on the Payment folderD、Create a domain local group named Customer Relations in the boston.northwindtraders.com domain. Add the Customer Relations group to the Customer Information folder. Assign the appropriate permissions. Add the Boston Customer Relations group to the Customer **MISSING**
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单选题假设需要更改表名“CUSTOMER”为“CUSTOMER_CHANGE”，可以使用（）语句。A
ALTER TABLE CUSTOMER RENAME CUSTOMER_CHANGEB
ALTER TABLE CUSTOMER RENAME TO CUSTOMER_CHANGEC
RENAME TABLE CUSTOMER TO CUSTOMER_CHANGED
RENAME TABLE CUSTOMER CUSTOMER_CHANGE
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单选题Which of the following customer environments is addressed by IBM System Storage N series gateways?（）A
a customer with CIFS, NFS and GPFS requirements B
a customer wanting to natively implement Easy Tier C
a customer who has large block sequential write requirements D
a customer who needs to consolidate multiple storage controllers under one managementinterface
考题
单选题A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）A
The customer used their IBM Customer NumberB
The customer has activated their base warrantyC
The customer purchased Remote Technical Support ServicepacD
The customer escalated the issue to the Duty Manager
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单选题The CUSTOMERS table has these columns: CUSTOMER_ID NUMBER(4) NOT NULL CUSTOMER_NAME VARCHAR2(100) NOT NULL STREET_ADDRESS VARCHAR2(150) CITY_ADDRESS VARCHAR2(50) STATE_ADDRESS VARCHAR2(50) PROVINCE_ADDRESS VARCHAR2(50) COUNTRY_ADDRESS VARCHAR2(50) POSTAL_CODE VARCHAR2(12) CUSTOMER_PHONE VARCHAR2(20) Which statement finds the rows in the CUSTOMERS table that do not have a postal code? （）A
SELECT customer_id, customer_name FROM customers WHERE postal_code CONTAINS NULL;B
SELECT customer_id, customer_name FROM customers WHER postal_code = ' ___________';C
SELECT customer_id, customer_name FROM customers WHERE postal _ code IS NULL;D
SELECT customer_id, customer_name FROM customers WHERE postal code IS NVL;E
SELECT customer_id, customer_name FROM customers WHERE postal_code = NULL;
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单选题What is one reason you might recommend a solution using only autonomous access points to a customer？ （）A
The customer requires Layer 3 roaming.B
The customer requires immediate wire line integration with a catalyst 6500 switch.C
The customer needs an outdoor-ready access point.D
The customer wants the option to migrate to LWAPP.
考题
单选题The most important customer a technician has is:（）A
the customer standing right in front of them.B
the customer who owes the company the most money.C
the customer calling on the phone.D
the customer they have an appointment with in an hour.
考题
多选题The CUSTOMERS table has these columns: CUSTOMER_ID NUMBER(4) NOT NULL CUSTOMER_NAME VARCHAR2(100) NOT NULL STREET_ADDRESS VARCHAR2(150) CITY_ADDRESS VARCHAR2(50) STATE_ADDRESS VARCHAR2(50) PROVINCE_ADDRESS VARCHAR2(50) COUNTRY_ADDRESS VARCHAR2(50) POSTAL_CODE VARCHAR2(12) CUSTOMER_PHONE VARCHAR2(20) The CUSTOMER_ID column is the primary key for the table. Which two statements find the number of customers?（）ASELECT TOTAL(*) FROM customer;BSELECT COUNT(*) FROM customer;CSELECT TOTAL(customer_id) FROM customer;DSELECT COUNT(customer_id) FROM customer;ESELECT COUNT(customers) FROM customer;FSELECT TOTAL(customer_name) FROM customer;
考题
名词解释题C2C Customer to Customer
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