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In IPCCX, skills can be assigned to which of the following configuration objects?（）
- A、resources
- B、Skill Groups
- C、competence levels
- D、Resource Groups
参考答案
更多 “In IPCCX, skills can be assigned to which of the following configuration objects?（）A、resources B、Skill Groups C、competence levels D、Resource Groups” 相关考题
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Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）A、Create Resource Groups B、Create Skills C、Assign Resource Groups and Skills to Agents D、Create Contact Service Queues E、Provision Remote Monitoring F、Provision Agent-based Routing
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多选题Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）ACreate Resource GroupsBCreate SkillsCAssign Resource Groups and Skills to AgentsDCreate Contact Service QueuesEProvision Remote MonitoringFProvision Agent-based Routing
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单选题In IPCCX, skills can be assigned to which of the following configuration objects?（）A
resources B
Skill Groups C
competence levels D
Resource Groups
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单选题In IPCCX, what is a CSQ?（）A
Common Service Queue B
Competency Service Queue C
Common Skill Queue D
Contact Skill Queue E
Contact Service Queue F
Competency Skill Queue
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