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Acustomerisexperiencingproblemswithafaileddiskdriveontheirnewlypurchasedp630server.TheIBMCEhasreplacedthediskandnowthemirroredLogicalVolumeneedstobere-created.Thecustomerdoesnothavetheskillstodothis.Thereisnosupportcontractwiththesolutionproviderbutthep630iscoveredunderaSoftwareMaintenanceAgreement(SWMA)24/7contract.WhatshouldthepSeriestechnicalspecialistdofirst?()
A.Offertorebuildthelogicalvolumeforafee.
B.Offertotalkthecustomerthroughtheproceduretorebuildthelogicalvolumeforafee.
C.SuggestthecustomeropenacallwithIBMTechLine;offertoexplainhowtheprocessworks.
D.SuggestthecustomeropenacallwithIBMSupportLine;offertoexplainhowtheprocessworks.
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