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Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?（ ） 。
A.Service Strategy
B.Continual Service Improvement
C.Service Operation
D.Service Design
B.Continual Service Improvement
C.Service Operation
D.Service Design
参考答案
参考解析
解析：了解用测量什么，为什么测量，是服务生命周期哪一部分的关键？A. 服务策略 B. 持续服务改进C. 服务执行D. 服务设计
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