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单选题
n what way does Cisco SMARTnet help customers protect their network investments？（）
A
allows them to acquire replacement hardware as needed instead of carrying it in inventory
B
includes upgrade insurance
C
includes Cisco Learning Credits for staff training
D
provides them with trade-in incentives for their end-of-life products
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What __ many is that US does little to help those people.
A.worryB.worryingC.worriesD.worried
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听力原文：M: Do you provide investment service?W: Yes. We are a commercial bank. We help customers with the purchase and sales of securities.Q: What does the man want to do?(13)A．He will provide investment service.B．He will help the customers.C．He will join the commercial bank.D．He will purchase or sell securities.
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Cisco Technical Support Services portfolio provide customers resources that help ensure that Cisco products operate efficiently, remain highly available, and benefit from up-to-date system software. Is it correct?（）A.YesB.No
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资料：Early Experiences
If you've communicated a positive initial impression and customers decide to explore your product, can they discover the features and functions that help get them up to speed? Does your interface provide clear, streamlined paths free of unnecessary instructions, distracting visual elements, or unneeded features or functionality? Finally, how well does your product help customers get the benefits they want, or even lead them to benefits they were unaware of?
Testing helps determine if customers find the terminology clear and jargon-free; whether the page and content is organized logically from their perspective; if processes-such as registration, checkout or upgrading-are efficient and easy to use; and if it's clear how to cancel a process or navigate to a specific function or location.
Maturity
Over time, discovering shortcuts and advanced functionality will help mature customers do their jobs more quickly. You'll want to test how these options are communicated and ensure that they address the needs of these customers without impacting the experience of other customers.
Unless you test with actual users, your product team won't get a true perspective about what your product is like to use by the people who matter most the users themselves. This may seem obvious, but in many organizations, approximate customers-such as salespeople-are sometimes used to review products. After all, they have a lot of customer contact. But salespeople don't have the same motivations or context as customers. At best, this approach is risky. When you test with real users, usability tests ensure that all product stakeholders get a realistic, honest view of your product's effectiveness.
If you have never watched a customer use your product, you might be in for a surprise. "Obvious" product assumptions may be challenged, or you might find that customers think differently about what value means to them. Whatever you discover, you'll unearth information to develop products that are more likely to be ones that your customers value.
What does approximate customers mean?A.The nearest customers
B.The virtual customers
C.People that pretend to be customers
D.The VIPs
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In what sense does foreign language teaching methodology help you in your professional development?
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If you have Cisco integrated services router and need to upgrade the Cisco IOS image,which kind of Cisco Support services do you need?（）A、Cisco SMARTNet onsiteB、Cisco TACC、Advanced Hardware ReplacementD、Software Support
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What is the Cisco collaboration per-person licensing option that simplifies purchasing and provides customers with maximum flexibility?（）A、Cisco User Connect LicensingB、Cisco Unified Workspace LicensingC、Cisco Unified Communications Software SubscriptionD、Cisco Unified Collaboration Licensing
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Which Cisco support service product targets customers with up to 48 users on a network where voice communication is mission-critical to business operation?（）A、CiscoSMARTnet for SBCSB、Cisco Smart Care ServiceC、SMARTnet Partner ServiceD、Cisco Smart Foundation ServiceE、Cisco Technical Assistance Center
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Which of these online services provides troubleshooting tools to augment services provided byCisco SMARTnet？（）A、 Cisco Solution DesignerB、 Cisco Output interpreterC、 Cisco Product AdvisorD、 Cisco Smart Business Roadmap Assessment Tool
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What feature does the Partner E-Learning Connection provide?（）A、Live instructor-led, web-based classesB、Flexibility, web-based knowledge and learningC、Lists of training-partner class offeringsD、Full versions of all Cisco technical-level classesE、Hosted website that partners use to deliver e-learning to customers
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Which statement best describes the differences between Cisco SMARTnet and Cisco SMARTnet Onsite？（）A、 CiscoSMARTNet Onsite includes all of the elements of Cisco SMARTnet with the additionalprovision of onsite technician to perform parts replacementB、 CiscoSMARTnet Onsite is primarily attractive to customers who do not need to replace theirhardware immediately， but would still like an onsite technician to install and replace hardwareC、 CiscoSMARTnet Onsite includes certification classes and live network consulting at thecustomer siteD、 CiscoSMARTnet Onsite provides network monitoring for small-to-medium sized businesses andprovides onsite technical resources when hardware problems are detecteD
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Cisco SMARTnet maintains the operational health of your network through Cisco expertise and resources that promote greater uptime and extend the value of your IT investment. Which serviceis provided by Cisco SMARTnet？（）A、 upgrade discountsB、 Free CCO accountC、 Cisco Learning CreditsD、 around-the-clock access toCisco Technical Access Center
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If XYZ LTD needs to sign a contract that includes infrastructure design, deployment,support services and applications, what would be the best option?（）A、Cisco SMB Support AssistantB、Cisco Technical Support ServicesC、Cisco Advanced ServicesD、Cisco SMARTnet
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The Cisco SA 500 Series Security Appliances are built specifically for businesses with less than 100 employees. What are three important benefits of this device？ （）A、 site-to-site VPN for remote officesB、 business-grade firewallC、 Cisco IOS software-basedD、 email securityE、 XML supportF、 premium support via SMARTnet
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What is an ideal Cisco solution to protect a campus network and services from potential security breaches？（）A、Cisco Security Device ManagerB、Cisco Security AgentC、Cisco VPN ClientD、Cisco Intrusion Detection System
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Cisco Technical Support Services portfolio provide customers resources that help ensure that Cisco products operate efficiently, remain highly available, and benefit from up-to-date system software. Is it correct?（）A、YesB、No
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In what way does Cisco SMARTnet help customers protect their network investments？（）A、allows them to acquire replacement hardware as needed instead of carrying it in inventoryB、includes upgrade insuranceC、includes Cisco Learning Credits for staff trainingD、provides them with trade-in incentives for their end-of-life products
考题
n what way does Cisco SMARTnet help customers protect their network investments？（）A、 allows them to acquire replacement hardware as needed instead of carrying it in inventoryB、 includes upgrade insuranceC、 includes Cisco Learning Credits for staff trainingD、 provides them with trade-in incentives for their end-of-life products
考题
Which of the following is a typical data warehouse query?（）A、What is this customers address?B、Does this customer have any unpaid bills?C、What is the balance in this customers account?D、What are the total sales for each of the last 6 months?
考题
单选题Cisco Technical Support Services portfolio provide customers resources that help ensure that Cisco products operate efficiently, remain highly available, and benefit from up-to-date system software. Is it correct?（）A
YesB
No
考题
单选题Which statement best describes the differences between Cisco SMARTnet and Cisco SMARTnet Onsite？（）A
CiscoSMARTNet Onsite includes all of the elements of Cisco SMARTnet with the additionalprovision of onsite technician to perform parts replacementB
CiscoSMARTnet Onsite is primarily attractive to customers who do not need to replace theirhardware immediately， but would still like an onsite technician to install and replace hardwareC
CiscoSMARTnet Onsite includes certification classes and live network consulting at thecustomer siteD
CiscoSMARTnet Onsite provides network monitoring for small-to-medium sized businesses andprovides onsite technical resources when hardware problems are detecteD
考题
单选题The Cisco MDS 9000 Series Multilayer SAN Switches can help lower the total cost of ownership ofthe most demanding storage environments. By combining a robust and flexible hardwarearchitecture with multiple layers of network and storage-management intelligence， the Cisco MDS 9000 Series helps you build highly available， scalable storage networks with advanced securityand unified management. What method does the Cisco MDS 9000 Series use to support trunking？（）A
ISLB
VLAN TrunkC
VoQD
Enhanced ISL
考题
单选题The Cisco MDS 9000 Series Multilayer SAN Switches can help lower the total cost of ownership of the most demanding storage environments. By combining a robust and flexible hardware architecture with multiple layers of network and storage-management intelligence, the Cisco MDS 9000 Series helps you build highly available, scalable storage networks with advanced security and unified management.What method does the Cisco MDS 9000 Series use to support trunking?（）A
ISLB
VLAN TrunkC
VoQD
Enhanced ISL
考题
单选题Cisco SMARTnet maintains the operational health of your network through Cisco expertise and resources that promote greater uptime and extend the value of your IT investment. Which serviceis provided by Cisco SMARTnet？（）A
upgrade discountsB
Free CCO accountC
Cisco Learning CreditsD
around-the-clock access toCisco Technical Access Center
考题
单选题What feature does the Partner E-Learning Connection provide?（）A
Live instructor-led, web-based classesB
Flexibility, web-based knowledge and learningC
Lists of training-partner class offeringsD
Full versions of all Cisco technical-level classesE
Hosted website that partners use to deliver e-learning to customers
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