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单选题
After installing a new video card, the computer loads Windows and continuously reboots. Which of the following would be the FIRST step that a technician should take?（）
A
Run CHKDSK
B
Boot to ERD
C
Run MSCONFIG
D
Go into Safe Mode
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考题
After installing a new video card, the computer loads Windows and continuously reboots. Which of the following would be the FIRST step that a technician should take?（）A、Run CHKDSKB、Boot to ERDC、Run MSCONFIGD、Go into Safe Mode
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Recently three new applications were installed on all the desktops in a company branch. One of the applications causes Windows to crash on startup, but the technician is unable to find out which application it is. Without removing all three applications, which of the following is the BEST way to determine the cause of the crash?（）A、Launch REGEDIT and remove the offending applications from the Run key.B、Start the computer in Safe Mode and check Event Viewer.C、Put in the ERD and when the window pops up select the option for Repair Broken Links and Applications.D、Hit the F6 key as Windows loads and run Repair Broken Links and Applications.
考题
A customer reports to Karen, a technician, that he is experiencing problems with the display after his computer is fully booted but reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be the cause?（）A、The video cable is incorrectly attached.B、A corrupted or incorrect video driver is installed.C、An incorrect video card is installed in the computer.D、The video card is defective and needs to be replaced.
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A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）A、Run the CHKDSK utilityB、Run the disk defragmenter utilityC、Increase the capacity on the system volumeD、Convert to a dynamic drive on the system
考题
After a technician installs a video card, which of the following should the technician configure NEXT?（）A、ResolutionB、ColorsC、Dots per inchD、Refresh rate
考题
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A、Run chkdsk.B、Run an antivirus program.C、Replace the faulty mouse.D、Remove any recently added hardware.
考题
A laptop will not output to a connected projector. Which of the following steps should a technician take FIRST?（）A、Press the appropriate function + monitor key.B、Adjust the BIOS settings for external display.C、Replace the video card on the laptop.D、Update video drivers for the video card.
考题
An administrator installs a new network card in a properly functioning DC. During the Windows bootup process the DC bluescreens. Which of the following is the NEXT step？（）A、 Press F8 and boot to Directory Services Restore Mode.B、 Press F8 and boot to Last Known Good Configuration.C、 Reboot the server again.D、 Press F8 and boot to Safe Mode.
考题
A work order states that a customer used Windows updates and after rebooting the computer， the video driver was corrupted and the computer was in safe mode. Which of the following would be the BEST action to take？（）A、Download and install the correct video driver from the manufacturer’s web site.B、Remove the video driver and reboot the computer.C、Use the Driver Roll Back feature in Device Manager.D、Go back to Windows update and specify the correct video driver.
考题
An administrator installs a new network card in a properly functioning DC. During the Windows boot up process the DC bluescreens. Which of the following is the NEXT step?（）A、Press F8 and boot to Directory Services Restore Mode.B、Press F8 and boot to Last Known Good Configuration.C、Reboot the server again.D、Press F8 and boot to Safe Mode.
考题
A technician has replaced a video card with another manufacturer’s video card. The driverinstallation does not complete. Which of the following steps should the technician take FIRST?（）A、Roll back the driver.B、Install the original video card and reboot.C、Delete the monitor.D、Remove the video card and reboot.
考题
A Windows XP system locks up after the GUI starts to load. The system will start in Safe Mode. TheEvent Viewer reports that a driver failed to load. Which of the following methods would help diagnose the problem? （）A、Enable boot logging. In Safe Mode, read the ntbtlog.txt file.B、In Safe Mode, run the sigverif utility.C、Restart the system from the OEM recovery CD; do a full restore.D、In Safe Mode, run the driverquery utility.
考题
After visiting the Windows Update website on a Windows 2000 computer and installing all updates, a user reports that they are unable to select any resolution above 640X480 with sixteen colors. Which of the following procedures should the technician complete FIRST?（）A、Increase the amount of shared video memory in the BIOS settings.B、Reinstall device drivers for the video card from the manufacturer’s website.C、Set Hardware Acceleration for the video card to full in the advanced area of Display Settings.D、Uninstall the Windows Service Pack that had been installed most recently.
考题
You have a computer that runs Windows XP Professional. You replace the video graphics adapter in the computer and restart the computer. You discover that the hardware acceleration features of the video graphics card fail to function. You verify that the new video graphics adapter is certified for Windows XP Professional. You need to ensure that the hardware acceleration features of the video card function. What should you do?（）A、At the command prompt, run sigverif.exe. B、Install the most up-to-date driver for the video graphics adapter. C、Restart the computer in Safe Mode. Copy a new version of the vga.dll file to the computer.D、Restart the computer in VGA Mode. Copy a new version of the vga.dll file to the computer.
考题
You are the network administrator for ExamSheet.net. Your computer has Windows 2000 Professional installed. You install an a new video card. When you restart the computer you receive the following message: **** Stop: 0x000000B4 - The video driver failed to initialize." The computer will not start in safe mode. You want your computer to start properly. What should you do?（）A、Start theRepairoption and select the option to locate and repair system files.B、Start the computer in Safe mode and Select theEnable Boot Loggingoption.C、Use the Recovery Console and repair the Master Boot Record.D、Restart the computer in debug mode.
考题
单选题A laptop will not output to a connected projector. Which of the following steps should a technician take FIRST?（）A
Press the appropriate function + monitor key.B
Adjust the BIOS settings for external display.C
Replace the video card on the laptop.D
Update video drivers for the video card.
考题
单选题A Windows XP system locks up after the GUI starts to load. The system will start in Safe Mode. TheEvent Viewer reports that a driver failed to load. Which of the following methods would help diagnose the problem? （）A
Enable boot logging. In Safe Mode, read the ntbtlog.txt file.B
In Safe Mode, run the sigverif utility.C
Restart the system from the OEM recovery CD; do a full restore.D
In Safe Mode, run the driverquery utility.
考题
单选题A technician has replaced a video card with another manufacturer’s video card. The driverinstallation does not complete. Which of the following steps should the technician take FIRST?（）A
Roll back the driver.B
Install the original video card and reboot.C
Delete the monitor.D
Remove the video card and reboot.
考题
单选题After visiting the Windows Update website on a Windows 2000 computer and installing all updates, a user reports that they are unable to select any resolution above 640X480 with sixteen colors. Which of the following procedures should the technician complete FIRST?（）A
Increase the amount of shared video memory in the BIOS settings.B
Reinstall device drivers for the video card from the manufacturer’s website.C
Set Hardware Acceleration for the video card to full in the advanced area of Display Settings.D
Uninstall the Windows Service Pack that had been installed most recently.
考题
单选题After a technician installs a video card, which of the following should the technician configure NEXT?（）A
ResolutionB
ColorsC
Dots per inchD
Refresh rate
考题
单选题Recently three new applications were installed on all the desktops in a company branch. One of the applications causes Windows to crash on startup, but the technician is unable to find out which application it is. Without removing all three applications, which of the following is the BEST way to determine the cause of the crash?（）A
Launch REGEDIT and remove the offending applications from the Run key.B
Start the computer in Safe Mode and check Event Viewer.C
Put in the ERD and when the window pops up select the option for Repair Broken Links and Applications.D
Hit the F6 key as Windows loads and run Repair Broken Links and Applications.
考题
单选题A work order states that a customer used Windows updates and after rebooting the computer， the video driver was corrupted and the computer was in safe mode. Which of the following would be the BEST action to take？（）A
Download and install the correct video driver from the manufacturer’s web site.B
Remove the video driver and reboot the computer.C
Use the Driver Roll Back feature in Device Manager.D
Go back to Windows update and specify the correct video driver.
考题
单选题A customer reports to Karen, a technician, that he is experiencing problems with the display after his computer is fully booted but reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be the cause?（）A
The video cable is incorrectly attached.B
A corrupted or incorrect video driver is installed.C
An incorrect video card is installed in the computer.D
The video card is defective and needs to be replaced.
考题
单选题An administrator installs a new network card in a properly functioning DC. During the Windows bootup process the DC bluescreens. Which of the following is the NEXT step？（）A
Press F8 and boot to Directory Services Restore Mode.B
Press F8 and boot to Last Known Good Configuration.C
Reboot the server again.D
Press F8 and boot to Safe Mode.
考题
单选题You have a computer that runs Windows XP Professional. You replace the video graphics adapter in the computer and restart the computer. You discover that the hardware acceleration features of the video graphics card fail to function. You verify that the new video graphics adapter is certified for Windows XP Professional. You need to ensure that the hardware acceleration features of the video card function. What should you do?（）A
At the command prompt, run sigverif.exe. B
Install the most up-to-date driver for the video graphics adapter. C
Restart the computer in Safe Mode. Copy a new version of the vga.dll file to the computer.D
Restart the computer in VGA Mode. Copy a new version of the vga.dll file to the computer.
考题
单选题An administrator installs a new network card in a properly functioning DC. During the Windows boot up process the DC bluescreens. Which of the following is the NEXT step？（）A
Press F8 and boot to Directory Services Restore Mode.B
Press F8 and boot to Last Known Good Configuration.C
Reboot the server again.D
Press F8 and boot to Safe Mode.
考题
单选题You are the network administrator for ExamSheet.net. Your computer has Windows 2000 Professional installed. You install an a new video card. When you restart the computer you receive the following message: **** Stop: 0x000000B4 - The video driver failed to initialize." The computer will not start in safe mode. You want your computer to start properly. What should you do?（）A
Start theRepairoption and select the option to locate and repair system files.B
Start the computer in Safe mode and Select theEnable Boot Loggingoption.C
Use the Recovery Console and repair the Master Boot Record.D
Restart the computer in debug mode.
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