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单选题
Which of the following should a technician do FIRST in the BIOS to set up drive encryption?（）
A
Enable eSATA support
B
Run built-in diagnostics
C
Enable TPM
D
Enable virtualization support
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Which of the following should a technician do FIRST in the BIOS to set up drive encryption?()
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A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）A、Reboot the computer.B、Replace the touchpad.C、Clean the touchpad.D、Update the driver.
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A technician has a PC that has no Internet connection. The IP address for the PC is 169.254.XXX.XXX. Which of the following should be checked FIRST?（）A、DHCP settingsB、BIOS settingsC、DNS settingsD、Power settings
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Which of the following is the FIRST thing a technician should do before putting their hand inside a computer case?（）A、Acquire the appropriate tools that are going to be used.B、Touch the case to discharge static.C、Remove loose jewelry.D、Refer to manufacturer documentation.
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A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）A、Run the hard disk manufacturer’s diagnostic programB、Re-image the driveC、Replace the hard drive and load WindowsD、Ask the user diagnostic questions
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A technician is setting up a new inkjet printer and notices that the images appear hazy. Which of the following should the technician perform FIRST to resolve the issue?（）A、Refill the cartridgesB、Replace the tonerC、Replace the network cableD、Calibrate the inkjet printer
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A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?（）A、Remove network connectionsB、Remove the RAMC、Self ground on the computer caseD、Disconnect power to PC
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A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）A、Printer driverB、Protocol stackC、Network connectivityD、Correct patch application
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单选题A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?（）A
BacklightB
InverterC
Loose cableD
Lid switch
考题
单选题Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem？（）A
Run TRACERT from the users workstation.B
Start with the Last Known Good Configuration and reboot the computer.C
Replace the network interface card （NIC）.D
PING the users workstation.
考题
单选题A technician has installed a new motherboard in a workstation, but after hardware tests, themotherboard has failed. Which of the following should the technician do FIRST before replacingthe motherboard? （）A
Reseat all power connections.B
Remove the CMOS battery.C
Install the graphics card.D
Ground to the case.
考题
单选题If there is a conflict in policy for data retention， which of the following should the technician adhere to FIRST？（）A
Industry best practicesB
Company policyC
International standardsD
Local legal requirements
考题
单选题A technician wants to compare a new servers performance over a period of time. Which of the following should the technician do FIRST？（）A
Monitor processor performance logsB
Constantly check the task managerC
Use performance server logsD
Establish a baseline for the server
考题
单选题Which of the following should the technician do FIRST when removing a paper jam?（）A
Open all the doors in the printer.B
Clear the print queue.C
Turn the printer off.D
Take the printer offline.
考题
单选题A server has failed after a tested and scheduled change control has been implemented. Which of the following is the FIRST thing the server technician should do？（）A
Perform a root cause analysis.B
Escalate the problem.C
Notify stakeholders.D
Establish a plan of action.
考题
单选题A technician receives a printer that is printing ink smudges on random sheets of paper. Which of the following should the technician try FIRST？（）A
Replace the printer.B
Replace print head assembly.C
Clean the print head.D
Use a different brand of paper.
考题
单选题A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）A
Reboot the computer.B
Replace the touchpad.C
Clean the touchpad.D
Update the driver.
考题
单选题Which of the following should the technician do FIRST when replacing a motherboard?（）A
Use a benchmarking toolB
Use anti-static wrist bandC
Remove the CPUD
Remove the power supply
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