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单选题
A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?（）
A
Plug in USB keyboard
B
Check for a disable switch
C
Contact the laptop manufacturer
D
Plug in a USB mouse
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更多 “单选题A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?（）A Plug in USB keyboardB Check for a disable switchC Contact the laptop manufacturerD Plug in a USB mouse” 相关考题
考题
A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?()
A. Windows Firewall settingsB. DHCP settingsC. Disable HomeGroupD. Wireless on/off switch
考题
A user reports that the wireless network is slow and is able to see and access shared folders that areunknown to the user.Which of the following is the cause of the problem?()
A.The SSID broadcast is disabled.B.Wireless router is improperly configured.C.The user is connecting to the wrong SSIDD.The wireless NIC is defective.
考题
You are a network administrator for Your network consists of a single Active Directory domain named All servers run Windows Server 2003.A help desk user reports that a user object was accidentally deleted and the user can no longer log on to the domain and access resources. You confirm that the user object was included in the most recent backup.You need to enable the user to log on to the domain. You must ensure that the user retains access to resources.What should you do?（）A. Install a new domain controller. Install Active Directory from media by using the most recent backup. Manually initiate replication.B. Decrease the garbage collection interval. Perform a nonauthorative restoration of Active Directory by using the most recent backup.C. Perform a nonauthorative restoration of Active Directory by using the most recent backup. Authoritatively restore the user object that was deleted.D. Re-create a user object that has the same user principal name (UPN) as the user object that was deleted. Authoritatively restore this user object.
考题
You are the domain administrator for . Active Directory domain. All client computers run Windows XP Professional.A user reports that she attempted to log on six times unsuccessfully. She reports that she logged on successfully yesterday. You discover that the user reset her password three days ago to comply with a new security policy that requires strong passwords.The account policies that are applied in the Domain Security Group Policy object (GPO) as shown in the following table.You need to ensure that the user can log on to the domain.What should you do?（）A. Reset the password for the computer account.B. Unlock the user account.C. In the user account properties, select the Password never expires check box for the user account.D. In the user account properties, select the User must change password on next logon check box for the user account.
考题
A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?（）A、Power supplyB、DVD-RWC、Blu-Ray driveD、Motherboard
考题
A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）A、The user has not registered the copy of Windows.B、The user has not applied at least Service Pack 1 to their system.C、The user does not know what site to access for the updates.D、The user needs to flush the DNS cache.
考题
A user states that when the user copies files from ‘My Documents’ to a network share, the files are no longer available locally. Which of the following BEST describes the reason the files are no longer visible?（）A、The user copied to a read-only folder share.B、The user changed the attributes of the files.C、The user copied the files from the local My Documents folder.D、The user moved instead of copied the files.
考题
You deploy a mobile messaging solution with Microsoft Exchange Server 2003 Service Pack 2. All remote users use mobile devices that run Microsoft Windows Mobile 5.0 with Microsoft Messaging and Security Feature Pack （MSFP）. A remote user reports the loss of a Windows Mobilebased device. You need to ensure that the information from the Microsoft Exchange ActiveSync （EAS） server is no longer available on the Windows Mobilebased device. What should you do？（）A、Recreate the Active Directory remote user account.B、Perform a remote wipe on the Windows Mobilebased device of the remote user.C、On the Properties tab of the remote user account， disable the user-initiated synchronization option.D、On the Device Security Settings tab， configure the Wipe device after failed attempts option to a value of zero.
考题
A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）A、Reboot the computer.B、Replace the touchpad.C、Clean the touchpad.D、Update the driver.
考题
A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）A、The VLAN is misconfiguredB、The user has an improperly configured NICC、The DHCP server is downD、The DNS server is down
考题
A user reports they can no longer change the web browser home page. Which of the following is MOSTlikely the problem? （）A、They are using the wrong WEP key.B、They have been infected with malware.C、They have lost Internet connectivity.D、They need to update their network device drivers.
考题
A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?（）A、Plug in USB keyboardB、Check for a disable switchC、Contact the laptop manufacturerD、Plug in a USB mouse
考题
A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）A、Run the hard disk manufacturer’s diagnostic programB、Re-image the driveC、Replace the hard drive and load WindowsD、Ask the user diagnostic questions
考题
A user reports that the wireless network is slow and is able to see and access shared folders that are unknown to the user. Which of the following is the cause of the problem?（）A、The SSID broadcast is disabled.B、Wireless router is improperly configured.C、The user is connecting to the wrong SSIDD、The wireless NIC is defective.
考题
A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）A、Printer driverB、Protocol stackC、Network connectivityD、Correct patch application
考题
Your network contains an Active Directory domain. The domain contains three domain controllers. One of the domain controllers fails. Seven days later， the help desk reports that it can no longer create user accounts. You need to ensure that the help desk can create new user accounts. Which operations master role should you seize（）A、domain naming masterB、infrastructure masterC、primary domain controller （PDC） emulatorD、RID masterE、schema master
考题
You are a network administrator for TestKing. The network consists of a single Active Directory domain named testking.com. A user named Mrs. King works in the information technology (IT) security department. Mrs. King is a member of the ITSecurity global group. Mrs. King reports that no one in the ITSecurity global group can access the security log from the console of a computer named Testking1. You need to grant the ITSecurity global group the minimum rights necessary to view the security log on Testking1. How should you modify the local security policy?（）A、Assign the Generate security audits user right to the ITSecurity global group.B、Assign the Manage auditing and security logs user right to the ITSecurity global group.C、Assign the Allow logon through Terminal Services user right to the ITSecurity global group.D、Assign the Act as part of the operating system user right to the ITSecurity global group.
考题
You are a network administrator for your company. The network consists of a single Active Directory domain. A user named Mary works in the information technology (IT) security department. Mary is a member of the ITSecurity global group. Mary reports that no one in the ITSecurity global group can access the security log from the console of a computer named Server1. You need to grant the ITSecurity global group the minimum rights necessary to view the security log on Server1. How should you modify the local security policy？（）A、Assign the Generate security audits user right to the ITSecurity global group.B、Assign the Manage auditing and security logs user right to the ITSecurity global group.C、Assign the Allow logon through Terminal Services user right to the ITSecurity global group.D、Assign the Act as part of the operating system user right to the ITSecurity global group.
考题
单选题A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）A
The user has not registered the copy of Windows.B
The user has not applied at least Service Pack 1 to their system.C
The user does not know what site to access for the updates.D
The user needs to flush the DNS cache.
考题
单选题User1 reports she lost her mobile device.She successfully remotely wiped the information from the device.Afterwards she reports she found the device， but she cannot access her mailbox or other content.What should you do？（）A
Instruct the user to perform a hardware reset of the device.B
You should perform a Set-ActiveSyncDeviceAccessRuleC
Instruct the user to change her passwordD
Make the shell command Clear-ActiveSyncDevice -Identity User1
考题
单选题A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?（）A
Power supplyB
DVD-RWC
Blu-Ray driveD
Motherboard
考题
单选题You deploy a mobile messaging solution with Microsoft Exchange Server 2003 Service Pack 2. All remote users use mobile devices that run Microsoft Windows Mobile 5.0 with Microsoft Messaging and Security Feature Pack （MSFP）. A remote user reports the loss of a Windows Mobilebased device. You need to ensure that the information from the Microsoft Exchange ActiveSync （EAS） server is no longer available on the Windows Mobilebased device. What should you do？（）A
Recreate the Active Directory remote user account.B
Perform a remote wipe on the Windows Mobilebased device of the remote user.C
On the Properties tab of the remote user account， disable the user-initiated synchronization option.D
On the Device Security Settings tab， configure the Wipe device after failed attempts option to a value of zero.
考题
单选题A user reports they can no longer change the web browser home page. Which of the following is MOSTlikely the problem? （）A
They are using the wrong WEP key.B
They have been infected with malware.C
They have lost Internet connectivity.D
They need to update their network device drivers.
考题
单选题A user reports their laptop computer can no longer connect to a server. The computer works correctly in a different office. Which of the following tools would be used to troubleshoot this issue?（）A
Cable testerB
MultimeterC
Fiber splicerD
Loopback plug
考题
单选题A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）A
The VLAN is misconfiguredB
The user has an improperly configured NICC
The DHCP server is downD
The DNS server is down
考题
单选题A user reports that their onboard RJ-45 jack is damaged and will no longer function. Which of the following will provide this jack as an alternative to replacing the motherboard?（）A
Install a USB serial adapterB
Connect to a USB hubC
Use an external modemD
Use an Ethernet card
考题
单选题A user states that when the user copies files from ‘My Documents’ to a network share, the files are no longer available locally. Which of the following BEST describes the reason the files are no longer visible?（）A
The user copied to a read-only folder share.B
The user changed the attributes of the files.C
The user copied the files from the local My Documents folder.D
The user moved instead of copied the files.
考题
单选题You are a network administrator for Your network consists of a single Active Directory domain named All servers run Windows Server 2003. A help desk user reports that a user object was accidentally deleted and the user can no longer log on to the domain and access resources. You confirm that the user object was included in the most recent backup. You need to enable the user to log on to the domain. You must ensure that the user retains access to resources. What should you do?（）A
Install a new domain controller. Install Active Directory from media by using the most recent backup. Manually initiate replication.B
Decrease the garbage collection interval. Perform a nonauthorative restoration of Active Directory by using the most recent backup.C
Perform a nonauthorative restoration of Active Directory by using the most recent backup. Authoritatively restore the user object that was deleted.D
Re-create a user object that has the same user principal name (UPN) as the user object that was deleted. Authoritatively restore this user object.
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