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单选题
A technician dropped a screw in the case of a desktop computer. Which of the following toolsshould be used to retrieve the screws?（）
A
Computer vacuum
B
Plastic tweezers
C
Canned air
D
Screwdriver with magnetized tip
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考题
Which of the following is the FIRST thing a technician should do before putting their hand inside a computer case?()
A. Acquire the appropriate tools that are going to be used.B. Touch the case to discharge static.C. Remove loose jewelry.D. Refer to manufacturer documentation.
考题
A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?()
A. Perform a full system backup.B. Follow up with the customer, verifying satisfaction.C. Ask their manager to contact the customer.D. Perform a complimentary virus scan.
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A technician is troubleshooting a network connectivity issue with a user‘s desktop configured touse a static IP address. The technician notes the following configuration:Which of the following changes will allow the desktop to communicate properly with remote networks?（）A. Changing the DNS to 172.16.1.100B. Changing the WINS server to 172.174.136C. Changing the netmask to 255.255.255.0D. Changing the default gateway to 172.16.3.1
考题
If a technician suspects that the voltage being delivered to a desktop computer’s power supply is insufficient or incorrect, which device should be used to determine the correct voltage?（）A、A power supply testerB、A multimeterC、A loopback adapterD、A cable tester
考题
A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）A、The technician plugged a USB 2.0 device into a USB 1.1 port.B、The technician needs to reboot the computer for the device to work.C、The technician plugged a USB 1.1 device into a USB 2.0 port.D、The front panel connectors are not plugged into the motherboard.
考题
Modern desktop computer systems require the following to properly dissipate heat（）A、Temperature Control PanelB、Thermal CompoundC、Liquid Cooling SystemsD、Processor Heat SinkE、Case Fan
考题
A technician notices that the BIOS event log shows a chassis intrusion. Which of the following is theMOST likely reason for the event? （）A、There is a loose object in the case.B、An optical drive drawer is open.C、The computer case was opened.D、An attacker hacked into the system.
考题
A technician receives a work order requesting the installation of an NLX motherboard into a micro ATX case. Which of the following should the technician recognize？（）A、A standard ATX power supply will not be able to connect to the NLX adapter.B、The system will not start up.C、The case is too small for the motherboard.D、The motherboard was not meant for this style of case.
考题
Which of the following devices would allow a technician to utilize a single mouse, keyboard, and display to control numerous desktop PCs?（）A、Port replicatorB、Docking stationC、USB hubD、KVM switch
考题
A technician dropped a screw in the case of a desktop computer. Which of the following toolsshould be used to retrieve the screws?（）A、Computer vacuumB、Plastic tweezersC、Canned airD、Screwdriver with magnetized tip
考题
A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）A、System logsB、Security logsC、Application logsD、Application installation logs
考题
Which of the following desktop hardware should a technician be MOST concerned with disposing of correctly？（）A、batteriesB、power cordsC、disk drivesD、hard drives
考题
Which of the following is a reason why Bob, a technician, should install case fans in the front of acomputer case?（）A、It forces hot air out of the PCB、The fan is easier to remove and cleanC、It forces cooler air into the power supply quicklyD、It forces cooler air across the motherboard
考题
A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).A、Boot into Safe ModeB、Replace the motherboardC、Uninstall the applicationD、Replace the hard driveE、Install more RAM
考题
A technician is trying to retrieve a screw that fell inside a case and is just out of reach. Which of the following is the BEST procedure to retrieve the screw?（）A、Turn the case upside down, shake gently and let the screw fall out.B、Use a shop vacuum to retrieve the screw.C、Use the hardware abstraction layer (HAL).D、Use an extension magnet.
考题
A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）A、Ask the customer to wait and answer the phone call.B、Talk on the phone while listening to the customer.C、Hand the phone to a coworker to answer the call.D、Silence the phone and then listen to the customer.
考题
多选题A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).ABoot into Safe ModeBReplace the motherboardCUninstall the applicationDReplace the hard driveEInstall more RAM
考题
单选题A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）A
The technician plugged a USB 2.0 device into a USB 1.1 port.B
The technician needs to reboot the computer for the device to work.C
The technician plugged a USB 1.1 device into a USB 2.0 port.D
The front panel connectors are not plugged into the motherboard.
考题
单选题A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）A
Terminal ServicesB
Remote AssistanceC
Routing and Remote Access ServiceD
Remote Desktop
考题
单选题A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）A
Perform a full system backup.B
Follow up with the customer, verifying satisfaction.C
Ask their manager to contact the customer.D
Perform a complimentary virus scan.
考题
单选题A technician has installed a new motherboard in a workstation, but after hardware tests, themotherboard has failed. Which of the following should the technician do FIRST before replacingthe motherboard? （）A
Reseat all power connections.B
Remove the CMOS battery.C
Install the graphics card.D
Ground to the case.
考题
单选题Which of the following should a technician use to remove dust from the inside of a server case？（）A
Compressed airB
VacuumC
Soap and waterD
Disinfecting wipes
考题
单选题In a （） the center screw is driven and the outer screws idle.A
single screw pumpB
double-screw pumpC
triple screw pumpD
centripetal pump
考题
单选题A technician cannot connect using Remote Desktop. Which of the following ports needs to be allowed in the firewall？ （）A
23B
443C
8080D
3389
考题
单选题A technician notices that the BIOS event log shows a chassis intrusion. Which of the following is theMOST likely reason for the event? （）A
There is a loose object in the case.B
An optical drive drawer is open.C
The computer case was opened.D
An attacker hacked into the system.
考题
单选题Which of the following is a reason why Bob, a technician, should install case fans in the front of acomputer case?（）A
It forces hot air out of the PCB
The fan is easier to remove and cleanC
It forces cooler air into the power supply quicklyD
It forces cooler air across the motherboard
考题
单选题A technician receives a work order requesting the installation of an NLX motherboard into a micro ATX case. Which of the following should the technician recognize？（）A
A standard ATX power supply will not be able to connect to the NLX adapter.B
The system will not start up.C
The case is too small for the motherboard.D
The motherboard was not meant for this style of case.
考题
单选题Which of the following statements is closest in meaning to what was said in the recording?A
Counterfeiting has led to the drop of the price of desktop-publishing systems.B
Counterfeiting has gone mainstream since the price of desktop-publishing systems has dropped.C
Skilled crooks have led to the drop of the price of desktop-publishing systems.D
14% of the counterfeits seized this year were digitally produced, compared with 1% a decade ago.
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