| 1.Which THREE of the following symptoms would be best resolved by performing a PMU reset as a first step? A:Computer does not turn on B:Fans run too loudly after startup C:Network / Internet connectivity issues D:USB and/or FireWire port(s) do not function E:Computer does not sleep / wake from sleep Correct Answers: A, D, E 2.A customer's Power Mac G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST? A: Replace the processor(s) B: Replace the power supply. C: Reset the logic board PMU. D: Run Apple Service Diagnostic. Correct Answers: C 3.The basis for the component isolation troubleshooting technique is an understanding of _______ within computers. A: power flow B: software data flow C: firmware data flow D: processor instruction flow Correct Answers: A 4.Which of the following is a hazardous area due to high voltage even when an eMac is unplugged? A: Anode cap B: Hard drive C: Logic board D: Optical drive Correct Answers: A 5.A Power Mac G5 fails to start up, and the status light on the front of the computer flashes three times. What does this indicate? A: Thermal failure B: No startup disk found C: Firmware v3.0 upgrade required D: No RAM banks passed memory testing Correct Answers: D 6.An eMac has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next? A: Update the eMac's firmware. B: Replace the eMac logic board. C: Replace the eMac Display/Analog Assembly. D: Connect a known-good VGA display to the eMac. Correct Answers: D 7.Which of the following is the most common example of electrostatic discharge? A: You touch an object and feel a brief spark. B: You see a bright flash on the CRT display of an eMac. C: You plug a power cord into an outlet and you see a spark. D: You hear a crackling noise coming from inside the computer. Correct Answers: A 8.Which TWO of the following statements about handling a CRT are true? A:A discharged CRT can build up a secondary charge over time. B:You should wear a grounding wrist strap or heel strap when discharging a CRT. C:You must attach the discharge tool to ground before using it to discharge a CRT. D:You should wear a grounding wrist strap or heel strap when performing live adjustments. E:You must disconnect the power cord and discharge the CRT before performing live adjustments. Correct Answers: A, C 9.An eMac (USB 2.0) has a malfunctioning logic board. You replace the logic board. Which of the following diagnostic utilities should you run to verify that the new logic board is functioning properly? A: MacTest Pro B: Disk First Aid C: TechTool Deluxe D: Apple Service Diagnostic Correct Answers: D 10.Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product? A: What is the issue? B: What operating system are you using? C: Did you turn off the computer improperly? D: Is this the first time you have had this problem? Correct Answers: A |
信息搜索
Apple 9L0-004 认证考试试题
- 添加日期：2006-12-12 15:35:05 来源： 点击：
A
D